HōRNō reports that under article 27 of Law 34/2002 on Information Society Services and Electronic Commerce (LSSICE), the user purchase procedure will follow the following steps:
1. General purchase clauses.
3. Returns. Right of withdrawal.
5. Force majeure.
7. Generalities of the offer.
8. Price and period of validity of the offer.
10. Method of payment, expenses and discounts. Purchase process. Garantías aplicables.
11. Warranty and Return Policies.
12. Applicable law and jurisdiction
1. GENERAL TERMS OF PURCHASE
Unless otherwise stipulated in writing, the placing of an order at HōRNō shall constitute the acceptance by the User of these legal conditions. No stipulation made by the User may differ from those of HōRNō if it has not been expressly accepted in advance and in writing by HōRNō.
-Once the payment is made( see payment terms) and once it has been verified that it has been received, HōRNō will proceed with the processing and delivery of the purchase within a period of 7-10 days from the receipt of the payment and according to the population of destination and the method of payment chosen.
-All purchases are delivered by express courier, according to the destination freely designated by the User.
-The delivery dates or deadlines shall be deemed approximate, not constituting the essential default delay. In the event that HōRNō has not delivered the goods within 30 days of the agreed delivery date, the customer will be entitled to cancel the order and receive a refund of the total amount paid at no cost, and without incurring any liability for damages attributable to HōRNō.
-The shipping price will be specified at the time of purchase according to the information you enter. If for any technical reason on the website there is an error in the calculation of the shipping price, you will be notified via email to confirm your purchase.
-You will receive informative emails about the entire process of your purchase: receipt, order in process and shipping.
-The sending of photographs will be wound in a cardboard tube properly protected, guaranteeing the reception of the purchase in perfect condition.
-If they are pictures or other non roll-up product, they are sent without frame and protected for reception in perfect condition.
-All purchases made in Horno.eu will be delivered with its Certificate of Authenticity, guaranteeing to the customer the authenticity of the same and indicating if it is a single or limited copy, with the characteristics of the same.
-HōRNō will not assume any responsibility when the delivery of the product or service does not take place, because the data provided by the User is false, inaccurate or incomplete.
-The delivery shall be deemed to have been made at the time when the carrier has made the product(s) available to the User and the User, or his delegate, has signed the document of receipt of the delivery.
-It is up to the User to verify the products upon receipt and to state all the qualifications and claims that may be justified in the document of receipt of the delivery.
3. RETURNS. RIGHT OF WITHDRAWAL
Our main interest is to achieve the maximum satisfaction in our customers, so if you are not satisfied once received your purchase has 14 calendar days, counted from the day of reception (article 71 of the Law 3/2014, of 27 March) to make the return.
The product to be returned is sent and paid by the User.
The conditions for accepting returns are as follows:
-You must notify our customer service by email to: firstname.lastname@example.org to indicate the procedure to be followed within the time limit established by law. You have to send us the invoice or order number in this email and we will send you a return number to follow up.
-The product has to reach us in perfect condition and with the same original packaging in perfect condition too. Once received and confirmed the correct state of the product will proceed to make the return of the money in the same method of payment that used and within a maximum of 15 days from the receipt of the product in our offices. You will receive an email with your money back confirmation.
-If you receive the article in poor condition must notify this email email@example.com within a maximum period of 24 hours from receipt. After this period no refunds will be accepted for this reason.
-If we gave the option to customize some product, the customer would not be entitled to the return, as it is a custom made item according to customer requirements.
-Once you have the Return Code, you must put it inside the package and send it to: , HōRNō C/ Arquitectura, 9 – Bajo Izq Int – 28005 Madrid (Madrid) to the Att. Angel Ruiz Ruiz.
-The User will be attended to any complaint that he/she considers opportune as soon as possible through the following email:
5. FORCE MAJEURE
The parties shall not be liable for any fault due to a greater cause. Compliance with the obligation shall be delayed until the termination of the case of force majeure.
The User may not assign, transfer or transfer the rights, responsibilities and obligations contracted in the sale.
If any stipulation of these conditions is deemed null or void, the validity, legality and compliance of the rest shall not be affected in any way, nor shall it be modified in any way.
The User of our website when making a purchase will imply having read, know and accept the present General Conditions in their entirety.
7. GENERALITIES OF THE OFFER.
All sales and deliveries made by HōRNō shall be subject to these Terms and Conditions.
No agreement, alteration or modification to the HōRNō Trade Proposal or to the terms herein shall have effect, except by express written agreement and signed by HōRNō, in which case these particular agreements shall prevail.
Given the continuous technical advances and product improvements, HōRNō reserves the right to modify its specifications in respect of the information provided in its advertising, until it affects the value of the products offered. These amendments shall also apply if, for any reason, the possibility of supplying the products offered is affected.
8. PRICE AND PERIOD OF VALIDITY OF THE OFFER
Prices indicated for each product include value added tax (VAT) or other taxes that may be applicable. These prices, unless expressly stated otherwise, do not include shipping, handling, wrapping, shipping insurance or any other additional services and attachments to the purchased product or service.
The prices applicable to each product are those published on the website and will be expressed in the EURO currency. The User assumes that the economic valuation of some of the products may vary in real time.
Before making the purchase, you can check all the details of the selected products online: items, quantities, price, availability, transport costs, charges, discounts, taxes and the total purchase. Prices can change daily while the order is not made.
Once the order is placed, the prices will be maintained whether there is product availability or not, unless it is a limited product and due to a system error it may appear that there are products available when they are already out of stock.
Any payment made to HōRNō involves the issuance of an invoice in the name of the User or of the company name that he has informed at the time of placing the order. This invoice will be sent together with the purchased product to the email address provided by the User.
For any information about the order, the User may contact via email: firstname.lastname@example.org or the HōRNō customer service telephone number (+34) 91 506 11 06.
Prices do not include shipping costs or other additional services, unless specified or otherwise expressly agreed in writing.
Shipments will be calculated at the time of storage of the basket, since they are calculated based on the weight or size of the products and the delivery address.
10. PAYMENT METHODS. PURCHASE PROCESS. SECURE PURCHASE. APPLICABLE WARRANTIES
Go to the section: Secure Shopping & Payment
11. GUARANTEES AND RETURN
The guarantee of the products offered will respond to the following articles based on the Law 23/2003, of 10 July, on Guarantees of sale of consumer goods:
I) Conformity of products with the purchase:
1. Unless there is evidence to the contrary, products will be deemed to meet what has been purchased, provided they meet all of the requirements set forth below, unless the circumstances of any of these circumstances make them unenforceable:
a) According to Hōrnō’s description.
(b) Are suitable for the uses for which the products of the same type are normally intended.
c) Present the usual quality of a product of the same type that the customer can reasonably expect, taking into account the nature of this and, where appropriate, the descriptions of the specific characteristics of the products made by HōRNō.
d) HōRNō describes the details and technical characteristics of the materials used in its products provided by the manufacturer thereof, so that it is not bound by these public statements.
II) HōRNō’s responsibility:
HōRNō will be liable to the User for any non-conformity that exists at the time of delivery of the product. HōRNō recognizes the User’s right to repair the product if possible, to replace it, to reduce the price and to cancel the purchase.
III) Repair and replacement of products:
1. If the product is not in conformity with the contract, the User may choose to require repair or replacement, unless one of these options is impossible or disproportionate. From the moment the User informs HōRNō of the chosen option, both parties must comply. This decision of the User is without prejudice to the provisions of the following article IV in cases where the repair or replacement fails to bring the product into conformity with the contract.
2. Any form of sanitation that imposes costs on HōRNō that, in comparison with the other form of sanitation, are not reasonable, taking into account the value that the product would have if there was no lack of conformity, the relevance of the lack will be considered disproportionate. in accordance and if the alternative form of sanitation could be carried out without major inconveniences for the User.
IV) Rules for the repair or replacement of the product:
Repair and replacement will conform to the following rules:
a) They will be free for the User.
This gratuity will include the necessary costs incurred to remedy the non-conformity of the products with the contract, in particular shipping costs, as well as labour and material costs.
b) They will be carried out within a reasonable time and without major inconvenience to the User, taking into account the nature of the products and their purpose for the User.
(c) Reparation suspends the computation of the periods referred to in article III. The period of suspension will begin when the User makes the product available to HōRNō and end with the delivery of the repaired product to the User.
d) The substitution suspends the terms referred to in Article III from the exercise of the option until the delivery of the new product.
e) If the repair is completed and the product is delivered, it is still not in accordance with what has been agreed, the User may demand its replacement, within the limits established in section 2 of article III, or the price reduction or return of the purchase in the terms of article V.
f) With the substitution it would be possible to bring the product into conformity with what was agreed in the purchase.
g) The User may not demand the substitution in the case of non-expendable products.
V) Price reduction and return of purchase:
The reduction of the price and the return of the purchase will proceed, at the choice of the User, when the latter cannot demand the repair or replacement of the product and in the cases in which these have not been carried out within a reasonable time or without major inconveniences for the user. The return will not proceed when the lack of conformity is of little importance.
VI) Criteria for price reduction:
The price reduction will be proportional to the difference between the value that the product would have had at the time of delivery had it been in accordance with the contract, and the value that the product actually delivered had at the time of delivery.
VII) Time limits:
1. Unless there is proof to the contrary, delivery will be deemed to have taken place on the day indicated on the invoice or purchase label or on the delivery order in question, whichever is the later.
2. The User will inform HōRNō of the non-conformity within 14 days of receiving the product.
Unless proven otherwise, it will be understood that the User’s communication has taken place within the established period.
12. APPLICABLE LAW AND JURISDICTION
These conditions will be governed or interpreted in accordance with Spanish legislation in what is not expressly established. HōRNō and the User agree to submit to the Courts and Tribunals of Madrid (Spain) any controversy that may arise from the provision of the products or services object of these Conditions.
In the event that the User is domiciled outside Madrid (Spain), HōRNō and the User expressly waive any other forum, submitting to the Courts and Tribunals of Madrid (Spain).
TERMS AND CONDITIONS OF USE
-All our products are supplied to all types of Public, Individuals, Freelancers, Companies … without distinction, any person or entity can purchase our items.
-Before the elaboration and / or sale of any article and as long as there are doubts in the texts, images or other factors, we would contact the client.
-The sale prices of our Online store are with VAT included.
-Prices may be modified without advance notice.
-The possible discounts to be applied on the final sale price will be indicated exclusively to the beneficiary of the same.
-All our products are properly verified under an exhaustive quality control, guaranteeing the maximum quality of them, however in case of any manufacturing defect, we assume our full responsibility, either by reimbursing them in full or by giving them a new product identical to the one with a defect, if possible by its nature.
-For the correct processing in case of returns, it is essential that the article(s) are in perfect condition, even with its original packaging.
-NO COMPLAINTS OR RETURNS OF ITEMS WILL BE ACCEPTED, AFTER 14 CALENDAR DAYS FROM THE DATE OF RECEIPT.
-As a general rule, our articles will be delivered within 7 to 10 days of your purchase, if the order was before the previously marked deadlines, we will inform you. Pay special attention to the fact that our items are almost custom-made because of the large variety of sizes offered from the same item.
These general conditions will govern the purchase of products through this website, Horno.eu, owned by Angel Ruiz Ruiz, which appears in legal conditions such as HōRNō.
Identity of the contracting partner
On the one hand, the supplier of the goods or services purchased/contracted by the User is Angel Ruiz Ruiz, with registered office at Calle Arquitectura, 9 – Bajo Izq Int – 28005 Madrid (Madrid), NIF 25711900Q and with customer service telephone: (+34) 91 268 00 06.
On the other hand, the User, when entering his data necessary to make the purchase, is responsible for the veracity of the personal data provided to the Provider.
In compliance with the duty of information contained in article 10 of Law 34/2002, of 11 July, on Services of the Information Society and Electronic Commerce, the following data are indicated: the owner-company of the web domain is Angel Ruiz Ruiz, with address for this purpose in Calle Arquitectura 9, Bajo Izq Int, 28005 Madrid-Spain. E-mail: email@example.com , Telephone (+34) 91 268 00 06.
Angel Ruiz Ruiz is the owner of all the intellectual and industrial property rights of the website, Horno.eu, as well as the elements contained therein. All rights are reserved.
Articles 8 and 32.1, second paragraph, of the Intellectual Property Act expressly prohibit reproduction, distribution and public communication, including the manner in which they are made available, of all or part of the contents of this website, for commercial purposes, in any medium and by any technical means, without the authorization of the company.
In the event that any Clause of the above Terms is declared null and void, the other Terms will remain in force and will be interpreted taking into account the will of the parties and the purpose of those Terms. The failure of HORNO to exercise any right deriving from these Conditions shall not be construed as a waiver of such right, unless expressly waived in writing by HORNO or the prescription of the action in each case.